Pretoria – Government’s performance monitoring plan is gaining traction, with over 850 facilities checked under the Frontline Service Delivery Monitoring (FSDM) Programme.
The programme got off the ground in 2011, with Minister in the Presidency for Planning, Monitoring and Evaluation Jeff Radebe on Monday saying they have facilitated improvements at more than 150 facilities that had poor frontline performance.
The Minister was speaking at the sixth FSDM annual workshop in Kempton Park. The workshop aims to reflect and review the management and implementation of the FSDM programme.
It is also an occasion for knowledge sharing, learning and mutual engagement between the Department of Planning, Monitoring and Evaluation (DPME) and its partners from Offices of the Premiers and its counterparts from 10 departments that are currently being monitored through the FSDM programme.
This year’s workshop was held under the theme ‘Institutionalisation of Frontline Service Delivery Monitoring to improve service delivery across all sectors of government’.
Minister Radebe said there is popular public demand to see more of government on the ground.
“This is a clear demonstration of the confidence that the public has in us and that they recognise the importance of the work that we do to improve their lives. The importance of being a responsive and caring government cannot be overemphasised,” he said.
Minister Radebe said the shortage of medicine and other basic supplies in a health facility, for example, cannot be tolerated. He said departments and agencies must work together to improve service delivery.
He said safety and security is of paramount importance and issues of absenteeism and the misuse of State cars by some were noted as matters of grave concern. – SAnews.gov.za
