Report service delivery failures: Public Protector

Sunday, March 13, 2011

Pretoria - The Public Protector is calling on civil society to report service delivery failures as well as improper conduct by organs of state.

Speaking at the launch of the social justice NGO Khaya College's Setsi sa Mosadi in Johannesburg on Saturday, Advocate Thuli Madonsela emphasised that her office does not only focus on matters involving high ranking government officials.

"You probably think we investigate corruption cases only because of recent events. The truth is 90 percent of the cases we deal with on a day-to-day basis involve ordinary people and are about delayed or denied services," said the Public Protector.

The newly opened centre provides paralegal advice to women and will also host a specialised domestic violence unit to be run by the Centre for Applied Legal Studies.

Madonsela said her office has jurisdiction on cases where state organs disregard women's human rights while also calling on the public to trust her office with complaints.