Home Affairs working over time to restore ID system

Wednesday, July 11, 2018

Home Affairs Minister Malusi Gigaba on Wednesday assured the department’s clients that services at the building hosting the identification system in Tshwane will be restored by the end of business today.

The Department of Home Affairs on Tuesday experienced a live-capture system downtime due to an interruption of power supply. 

Services affected are those relating to the application for and collection of smart ID cards and passports. 

Technicians are on site diagnosing the problem, after which the extent of the problem will be established, as well as when the system is likely to be fully restored. 

Meanwhile, the department has switched over to its disaster recovery site, which should allow services to resume. Once the main site has been restored, the department will then return to the main site. 

Gigaba explained that the service interruption was caused by the failure of uninterrupted power supply (UPS).

“This affected our back office systems, which meant our offices were not able to assist clients with most services. Disaster recovery efforts are underway and we expect our systems to be fully online by the end of business today. 

“The department apologises to citizens and clients for the inconvenience, particularly those requiring their enabling documents urgently. The department will provide regular updates on the matter,” he said. – SAnews.gov.za