Pretoria - Government has congratulated the Department of Social Development after its Gender-Based Violence Command Centre (GBVCC) won the Global Best Contact Centre Award in Las Vegas, USA.
The GBVCC is a 24-hour call centre dedicated to providing support and counselling to victims of gender-based violence.
The uniqueness of this centre is that it uses mobile technology to estimate the location of a victim, assign the closest social worker in the field to the case, and record and receive continuous feedback on the case.
This enables a quick response from the police, medical teams as well as social services.
“Government is honoured by this prestigious recognition, which is a testimony of government’s commitment to rooting out violence against women and children. Government will continue its fight against the scourge of women abuse through various initiatives such as this centre,” Acting Cabinet spokesperson Phumla Williams said on Friday.
Government is confident that the centre is an unparalleled example that can be implemented across other service delivery orientated departments.
“We commend the officials for striving to ensure the success of the centre, which in turn impacts positively on the lives of those that are abused. Government will not rest until we have a society where women and children feel safe and secure,” said Williams. - SAnews.gov.za
