Pretoria - Statistics South Africa (Stats SA) and the office of the Premier of KwaZulu-Natal have launched the Citizen Satisfaction Survey (CSS) which will help the office of the Premier make informed decisions to improve the lives of citizens in the province.
“The survey is the product of cooperation between the office of the Premier and Stats SA and will be conducted among a selected sample of citizens of the province to assess their level of satisfaction with service delivery,” said Stats SA on Wednesday.
The survey will make data accessible to all citizens on the levels of satisfaction with regard to service delivery by government departments in the province.
The CSS will provide data at local municipality level reflecting the views, opinions and perspectives on service delivery in the province.
In addition, the questionnaire will be administered to adult members of households residing in selected houses drawn from a municipal level representative sample. The target population are all persons aged 15 years and above who are residing in private houses within the province of KwaZulu-Natal.
“In addition, this will be the first time that such a survey will be conducted by handheld electronic devices making it the first paperless survey conducted by Stats SA.
“Stats SA will deliver a statistical report on the level of citizen’s satisfaction which reflects the perceptions and perspectives for service delivery improvement to the Office of the Premier.”
The survey report will include analysis of citizen service delivery perspectives aligned to different spheres of government and overall satisfaction with services provided by national, provincial and municipal government providing an assessment of the quality of services received by citizens of the Province.
Data collection for the CSS will commence on 12 October with the survey being conducted over a period of six weeks. – SAnews.gov.za
