SAA resumes Hong Kong flights

Monday, September 17, 2018

South African Airways (SAA) has resumed flights between Johannesburg and Hong Kong, following bad weather, it said on Monday.

“Following the receipt of weather update and forecast from the authorities in Hong Kong, SAA is satisfied that the conditions are now within the airline’s operating limits to resume flights,” said the national carrier.

This follows the announcement of the suspension of flights on Friday whereby the carrier cancelled its Saturday, Sunday and Monday flights due to typhoon Mangkhut.

“The typhoon has now passed through Hong Kong, which clears the airspace for us to resume operations.”

SAA has in the meantime deployed a bigger aircraft to operate over the next two days.

“As recovery operations continue in Hong Kong, we urge our customers to take note that ground services at the airport in Hong Kong as well as public transportation may still be affected,” said SAA spokesperson Tlali Tlali.

It added that assistance will be provided to all ticketed customers holding a South African Airways ticket via any SAA Call Centre, City Travel Office or own travel agent.

Customers can contact the SAA contact centre in Johannesburg on 011 978 1111 or 0861 606 606.

However the airline has several rebooking conditions. These are:

  • For SAA tickets issued on/before 17 September 2018.
  • Rebook onto another SAA flight for a later date at no extra charge and subject to availability in the same cabin.
  • Change of cabin will not be permitted.
  • Change of routing will not be permitted.
  • This policy is applicable to SAA flights only, issued on SA (083) ticket stock and not on separate tickets of other airlines.
  • Tickets must be re-issued on/before 20 September 2018.
  • Travel must commence on/before 25 September 2018.
  • No waiver on cancellation and refund applications.

“South African Airways regrets any inconvenience to our customers as a result of the adverse weather conditions,” said Tlali. –