Home Affairs live-capture system successfully launched

Monday, July 16, 2018

The Department of Home Affairs says it has managed to launch its live-capture system. 

The system will automate birth registrations and the re-issue of marriage and death certificates that are already in the national population register, and the printing of parents’ details in children’s passports.

The uploading of the new software began on Saturday, 14 July, although with some glitches.

Nationally, of the 38 large offices, 29 have been completed. The remaining nine large offices will be completed today.

In Gauteng, 15 offices were successfully tested out of the 29 live capture offices in the province.

“The remaining Gauteng offices will also be completed tomorrow. The rest of the provinces will be tested as per schedule issued on Wednesday. 

“Only services for smart ID cards and passports will be affected in the 184 live capture offices and participating banks. Other services will be available. [We are] committed to minimising service interruptions and [we] apologise to clients for the inconvenience caused,” the department said. 

Home Affairs Minister Malusi Gigaba last week announced that the department will be moving to paperless applications for birth, marriage and death registrations, as well as the printing of parents’ details on their children’s passports. 

“This is another way of ‘meeting the future’, by rising to opportunities created by technological advancements for maximising client satisfaction.

“This system upgrade is a part of ongoing enhancements of the live-capture system to improve service quality by modernising processes. Documents will now be saved electronically and be easily retrieved upon request, as opposed to the old paper-based legacy system,” Gigaba said at the time. – SAnews.gov.za