Pretoria - With Human Rights Day and the Easter Weekend coming up, South African Airways (SAA) has appealed to its customers to make their travel plans in advance.
“This is traditionally a time when many people travel by air, and the airline advises its customers to take precaution by making their bookings and other travel plans as far in advance as possible to avoid disappointment.
“The number of passengers rises steeply over peak travel times so it is worth taking the time to empower yourself with knowledge to ensure you get the best possible travel experience,” said SAA spokesperson Tlali Tlali.
South Africa will commemorate Human Rights Day on 21 March followed by the Easter Weekend from 25 - 28 March.
The national carrier appealed to its customers to notify it in good time if they have special needs such as dietary needs or passengers with reduced mobility.
Unaccompanied minors, in particular, should be booked as such in order for the appropriate assistance to be rendered to them when they travel.
SAA urged customers to factor in extra time as travel times could be affected by anything from traffic flow getting to the airport, refurbishments or changes at the airport, to facilities constraints. Queues at check-in counters and security gates could be longer than usual.
SAA reminded customers that its domestic flights departing from OR Tambo International Airport will be closing 40 minutes before departure as from 1 April.
The airline also called on customers to understand the terms of ticket fare and class of travel.
The airline also appealed to customers to carry the appropriate documents and make copies. – SAnews.gov.za
